I have always believed in the importance of our staff and that their commitment is critical to the future success of CIS. Our staff are central to the quality of our customer service and so, as major changes take place in our organisation, we have taken care to continue to invest in our employees. During 2003, we introduced our Development and Performance Programme (DPP) for staff with the aim of providing clear objectives and regular feedback on performance to everyone in the organisation. Through this programme, we will meet our objectives for a systematic approach to the training and competence of all our staff.
The formation of CFS has inevitably led to some organisational changes within CIS and, in August 2003, we began to implement a new management structure designed to better serve the needs and requirements of our customers.
